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Privacy Policy

Effective Date: December 22nd, 2025

 

At DashCharger (the “App”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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1. Push Notifications and Firebase Cloud Messaging (FCM)

To provide you with essential updates regarding your charging sessions, balance alerts, and billing statements, our application uses Firebase Cloud Messaging (FCM), a service provided by Google.

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  • Data We Collect: To deliver notifications to your specific device, FCM generates a unique FCM Registration Token (“Device Token”), which identifies your device for the purpose of sending messages.

  • How We Use It and Purpose: The token serves as a digital address for your device, allowing our servers to send notifications (such as “Charging Complete,” “Low Balance,” or billing reminders) directly to you.

  • Storage: We store this token securely and associate it with your user account so that you receive personalized notifications.

  • Third-Party Processing: The token is processed by Google through FCM for message delivery.

  • Your Control: You may opt out of push notifications at any time through your device settings or within the application. However, opting out may prevent you from receiving important service updates related to charging sessions, balance status, or billing.

For more information on how Google processes this data, please refer to Google’s Privacy Policy:

https://policies.google.com/privacy

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2. Information We Collect

  • Personal Information: We collect information such as your name, email address, phone number, payment details, and vehicle information when you register or use our services.

  • Location Data: With your consent, we collect geolocation data to provide services such as locating nearby charging stations.

  • Usage Data: We gather data on how you interact with the App, including charging session details, preferences, and transaction history.

  • Technical Information: To improve our services, we may collect data about your device such as IP address, operating system, and device type.

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3. How We Use Your Information

  • Service Provision: Your data is used to operate and maintain our App, facilitate charging sessions, and enable transactions.

  • Enhancements: We utilize your information to improve our services and user experience.

  • Communication: We may contact you with service-related notices and customer support responses.

  • Legal and Security Compliance: We ensure that your information is used to meet legal obligations and for security purposes.

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4. Information Sharing and Disclosure

  • Service Providers: We may employ third party companies to provide services such as payment processing and support. They will have access to your information only to perform necessary tasks on our behalf.

  • Legal Compliance: Your information may be disclosed if required by law or in response to legal requests.

  • Business Transactions: If there is a merger, acquisition, or sale of assets, your personal information may be transferred.

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5. Consent and Withdrawal

By using the App, you consent to the collection and use of your information as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us through the details provided below.

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6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure.

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7. Access and Correction

You have the right to request access to your personal information and to seek correction of inaccurate or incomplete data. To do so, contact us using the information below.

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8. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

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9. Third Party Links

Our App may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies.

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10. Children’s Privacy

Our services are not aimed at individuals under 16. We do not knowingly collect personal information from anyone under 16 years of age.

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11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will inform you of any changes via the App or other appropriate communication methods.

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12. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us at:

Company Name:  Dashcharger Technologies Ltd.
Contact Email:      info@dashcharger.app
Address:                VentureLab Research Centre, 3600 Steeles Ave E, Markham, ON L3R 9Z7

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